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1. User Agreement

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By using this site, you agree to these terms and conditions. You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.

 

Due to our carefully curated selections and consequently limited stock, we recommend that customers thoroughly review product details before making a purchase. For any information not covered in the product description, please contact our customer service via email or through our Q&A section.

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2. Purchases and Payments

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- Credit / Debit Cards

- PAYPAL

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3. Shipping Policy

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At SisuLondon, we understand the importance of timely and reliable shipping. We offer various shipping methods to ensure your package arrives as quickly and efficiently as possible. Our packaging is designed to protect your purchase during transit.


UK
-Royal Mail Tracked 24 | £5 | 2-4 Business days after dispatch


Rest of the world
-Royal Mail International Tracked and Signed | £20 | 4-10 Business days after dispatch

 

All International orders may be subject to import duties and tax. 

Customers are responsible for paying any customs, duties or import tax due upon the package arriving in their country. If you have any questions regarding import tax in your country, please contact your local customs office. 

 

Lost Parcels

SisuLondon are not responsible for lost or missing parcels, or if a package is showing as delivered. In the event that a parcel is returned back to us, original shipping cost will be deducted and re-shipping costs will apply. 
 

4. Returns and Refunds Policy

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We want you to be completely satisfied with your purchase from Sisulondon. If for any reason you are not, we offer hassle-free returns and exchanges.

 

OUR RETURNS POLICY

  • Items must be returned within 7 days of delivery.

  • Items must be returned to us in new and unused condition with their original packaging.

  • Original Shipping costs are non-refundable.

  • Customers are responsible for return shipping fees unless the item received was damaged or defective. In case of any item claimed faulty on receipt, It must be reported with images of the defects within 48 hours upon receipt.

  • Sale items are not refundable. All sale items are final. This does not affect your statutory rights. 

  • Please obtain proof of postage in the event of a lost/missing return.

  • We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy.

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5. These Terms of Service, along with any separate agreements for the provision of our Services, are governed by and interpreted according to the laws of the United Kingdom.

The most up-to-date version of the Terms of Service can always be reviewed on this page. We reserve the exclusive right to update, modify, or replace any part of these Terms of Service at our discretion by posting the changes on our website. It is your responsibility to periodically check our website for any updates. Your continued use of our website or Services after any changes have been posted signifies your acceptance of those changes.

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6. Copyright Statement

These terms and conditions constitute a legally binding agreement between you and SisuLondon, outlining all conditions related to the use of the site. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted to SisuLondon. All worldwide rights are reserved. This site and its contents may only be used for personal non-commercial use.

 

7. Privacy Policy

We collect your personal information to provide our services. Personal information is securely protected and will not be shared with third parties

 

8. Limitation of Liability

We are not liable for any damages related to the use of this site. You assume all responsibility for your use of the site.

 

9. Modifications and Changes

We reserve the right to modify these terms at any time, with changes posted on the website. Continued use of the site after changes constitutes acceptance of the new terms.

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Customer Support: sisulondon.official@gmail.com

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